Ordering & Payment
Shopping with us is simple:
- Browse and select your favorite product
- Choose your size and click Add to Cart
- Proceed to Checkout
- Enter delivery details and select a payment method
- Confirm your order
You’ll receive an order confirmation once your purchase is successful.
Yes, we offer free shipping on orders above ₹1000. Delivery charges may apply to orders below this value.
Yes, orders can be cancelled before they are shipped. Please contact our customer support team as soon as possible.
Delivery
Orders placed before 2 PM are usually shipped the same day. Delivery timelines may vary by PIN code. You can check availability directly on the product page.
Yes, we provide 2-hour express delivery in Delhi/NCR for ₹299, available between 9:30 AM and 6:30 PM.
Yes, we deliver to most locations across India. Serviceability may vary for some remote PIN codes.
Returns, Refunds & Exchanges
Returns are accepted only for manufacturing defects or damaged products, reported within 2 days of delivery.
We offer a one-time exchange within 15 days of delivery for size, fit, color, or quality concerns.
Return or exchange requests are quick and easy. Simply visit:https://www.louisstitch.com/apps/return_prime
Follow the steps to submit your request, and our team will handle the rest.
You may also contact us directly:
- WhatsApp/Call us at : +91-7827832027
- Email: customerdelight@louisstitch.com
Returns are processed within 5–7 working days from the pickup date.
Refunds are processed within 24 hours after the product is received and approved at our warehouse. The final credit time depends on your payment method.
Returns are not applicable for these reasons. However, you can request an exchange within 15 days.
Shipping charges are non-refundable in case of returns.
Products without manufacturing defects or damage are not eligible for return.
Warranty
All Louis Stitch products are crafted with premium quality materials. If you face any manufacturing defect, please contact customer support and we’ll gladly assist you. Warranty, against manufacturing defects for the products exists for 30 days from the date of Purchase for all orders placed through our website www.louisstitch.com and our authorized Retail Store.
Order Tracking & Support
Tracking details are shared via WhatsApp and email once your order is shipped.
We’re always happy to help:
- Email: customerdelight@louisstitch.com
- WhatsApp/Call: 7827832027
Loyalty Points
- Sign up or log in at www.louisstitch.com
- Visit Account → Profile/Order History
View your points under Loyalty Points
At checkout, select Redeem Reward Points to apply your discount instantly.Points can be used for up to 10% of the cart value.
Please log in to your account and check under Loyalty Points. If the issue continues, contact customer support.
Product Authenticity & Care
Yes, all Louis Stitch products are 100% genuine, made with premium materials and strict quality standards.
- Clean with a soft cloth
- Avoid excess moisture
- Store in a cool, dry place
- Use leather conditioner for longer life
Important Notes
Exchanges are processed only after the original product is received in unused condition. Used or damaged returns may be sent back at the buyer’s expense. Refund timelines may vary depending on the payment method. Natural leather may show wrinkles or slight color variations — this is normal screen settings may cause minor color differences.
