1. What is the exchange window?
We have a 15 days exchange window.
2. What are the terms & conditions for exchange?
During the exchange window, the products shouldn’t be used and to be returned with all the tags intact.
3. What is the return process?
To initiate an exchange, please email us at email@example.com with the product image, invoice, and your preferred product details (size, colour, or style). We're here to assist you.
4. How long does the exchange process take?
The exchange process may take around 7-8 working days. We apologize for any inconvenience this may bring.
5. Can the products be exchanged after wearing?
Only unused products with intact tags are eligible for exchange. At Louis Stitch, our commitment to quality extends to ensuring fairness among all customers.
6. Can I return the product & get a refund?
Each product is carefully handcrafted and undergoes six steps quality checks to ensure you receive the perfect item. While returns are only permitted in exceptional situations or if there's a manufacturing defect.