www.louisstitch.com (“Site”) is the shopping website of Gunmetal Stitches (P) Limited (“Louis Stitch” or “we” or “our”) , an authorised partner of Gunmetal Stitches Pvt. Ltd. (‘Louis Stitch’), that allows consumers to browse, select and purchase Louis Stitch branded footwear, apparels, accessories and gears (“Products” or “Goods”) from the Site. This Site and all transactions herein are operated and managed by Gunmetal Stitches Private Limited. Gunmetal Stitches Private Limited shall solely be responsible for fulfilment of all the orders placed through the Site including but not limited to invoicing, receipt of payment and delivery of the Products to the customers. In no event shall Louis Stitch, its affiliates, directors, officers, agents, consultants or employees (“Representatives”) be liable for any purchases made through the Site. You agree to the fullest extent permissible to waive any and all claims that you may have against Louis Stitch and its Representatives arising as a result of or in relation to the Site or purchases made through the Site including inter-alia claims relating to payment and delivery of the products.
Acceptance of Terms and Conditions
Every effort has been made to ensure, that the information contained on the Site is correct, however Gunmetal Stitches Private Limited makes no warranty as to the accuracy, comprehensiveness, or correctness of any Product(s) on the Site, and provides all Product(s) on an “as is” basis.
By using this Site, you (“you” or the “End User”) agree to the terms and conditions (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) that we have provided. If you do not wish to agree to the outlined Terms and Conditions, please refrain from using the Site. The products/services and information displayed on the Site is an “invitation to offer” to the End User. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Gunmetal Stitches Private Limited reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the Product(s) ordered. No act or omission of Gunmetal Stitches Private Limited prior to the actual dispatch of the Product(s) ordered will constitute acceptance of your offer.
Persons who cannot enter into legally binding contract in accordance with the provisions of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not entitled to use the Site. Persons under the age of 18 years cannot transact through the Site. The Site is freely accessible to the End User however; the End User will have to register with Gunmetal Stitches Private Limited and create their individual registration account prior to any purchase of Products. All registration information must be correct, complete and promptly updated by the End User each time it changes.
- By placing an order, you make an offer to us to purchase Products you have selected based on standard Gunmetal Stitches Private Limited restrictions, merchant-specific restrictions, and on the Terms and Conditions stated below.
- You are required to create an account in order to purchase any Product from our Site. This is required so we can provide you with easy access to print your orders, view your past purchases, and modify your preferences.
- If you have any questions about these Terms and Conditions, please contact Gunmetal Stitches Private Limited on firstname.lastname@example.org.
To read the complete Gunmetal Stitches Private Limited Terms and Conditions, please see below
By using this Site, you agree that you are legally entitled to enter into a contract and you agree to the Terms and Conditions that Gunmetal Stitches Private Limited has provided. If you do not wish to agree to the outlined Terms and Conditions, please refrain from using the Site. In the Site, Gunmetal Stitches Private Limited provides End Users with access to sale of footwear, apparels , accessories and gear online (the “Service”).
This Agreement sets forth the terms and conditions that apply to the use of this Site by the End User. By using this Site (other than to read this Agreement for the first time), End User agrees to comply with all of the terms and conditions hereof. The right to use this Site is personal to End-User and is not transferable to any other person or entity. End User shall be responsible for protecting the confidentiality of End User’s user id and password(s), if any. End User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of Gunmetal Stitches Private Limited, and Gunmetal Stitches Private Limited shall not be responsible for any data lost while transmitting information on the internet. While it is Gunmetal Stitches Private Limited objective is to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Gunmetal Stitches Private Limited, access to the Site may be interrupted, suspended or terminated from time to time. Gunmetal Stitches Private Limited shall have the right at any time to change or discontinue any aspect or feature of Gunmetal Stitches Private Limited, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, Gunmetal Stitches Private Limited may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics. Nothing on this Site constitutes, or is meant to constitute, advice of any kind.
License and Site Access
Gunmetal Stitches Private Limited grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site, uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Gunmetal Stitches Private Limited sole discretion) an unreasonable or disproportionately large load on Gunmetal Stitches Private Limited infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Gunmetal Stitches Private Limited to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by Gunmetal Stitches Private Limited.
Gunmetal Stitches Private Limited Usage Eligibility
The Gunmetal Stitches Private Limited Service is not available to persons under the age of 18 or to any End Users suspended or removed from the system by Gunmetal Stitches Private Limited for any reason. End Users may not have more than one active account. Additionally, End Users are prohibited from selling, trading, or otherwise transferring their Gunmetal Stitches Private Limited account to another party. If you do not qualify, you may not use the Gunmetal Stitches Private Limited Service or the Site.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services or goods under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Gunmetal Stitches Private Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Gunmetal Stitches Private Limited has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Gunmetal Stitches Private Limited immediately of any unauthorized use of your account or any other breach of security. Gunmetal Stitches Private Limited reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
End User shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this Site and all charges related thereto. Gunmetal Stitches Private Limited shall not be liable for any damages to the End User’s equipment resulting from the use of this Site.
End User Conduct
This Site and any individual sites, city-specific, or state-specific sites now or hereinafter contained within or otherwise available through external hyperlinks with our Site (the “Microsites”) are private property. All interactions on this Site and/or the Microsites must comply with these Terms and Conditions. Although we welcome and encourage user interaction on our Site, we do insist and require that all end users restrict any and all activity in connection with the use of this Site and the Microsites to that which involves lawful purposes only. End User shall not post or transmit through this Site any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without Gunmetal Stitches Private Limited express prior, written approval, contains advertising or any solicitation with respect to Products or services. Any conduct by an End User that in Gunmetal Stitches Private Limited exclusive discretion restricts or inhibits any other End User from using or enjoying this Site and/or any of the Microsites is strictly prohibited. End User shall not use this Site or any of the Microsites to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of users of this Site and/or the Microsites to become users of other on- or offline services including amongst others, services that are directly or indirectly competitive or potentially competitive with Gunmetal Stitches Private Limited.
The foregoing provisions of this Section 8 apply equally to and are for the benefit of Gunmetal Stitches Private Limited, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
Gunmetal Stitches Private Limited shall have the right, but not the obligation, to monitor the content of the Site at all times, including any chat rooms and forums that may hereinafter be included as part of the Site, to determine compliance with this Agreement and any operating rules established by Gunmetal Stitches Private Limited, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Gunmetal Stitches Private Limited shall have the right to remove any material that Gunmetal Stitches Private Limited, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
By posting communications on or through this Site, End User shall be deemed to have granted to Gunmetal Stitches Private Limited a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sub-licensees.
In order to purchase Products from the Site, you will need to provide your details prior to making a purchase or at Checkout. As an account holder you are required to provide Gunmetal Stitches Private Limited with accurate personal information. Provision of another person’s details as your own will not be deemed acceptable.
Credit Card/Debit Card/ Internet Banking Information
Credit card information collected for the purpose of payment of Product(s) purchased at Gunmetal Stitches Private Limited will be stored securely using a 128 bit Secure Socket Layer (“SSL”) technology.
Credit card information will be masked on your account and will not be visible to Gunmetal Stitches Private Limited Customer Service operators.
You agree, understand and confirm that the credit card details provided by you for availing of services on Gunmetal Stitches Private Limited will be correct and accurate and you shall not use the credit card which is un-lawfully owned by you, thus you must not pay or attempt to pay for Product(s) using fraudulent credit card information. You further agree and undertake to provide the correct and valid credit card details to Gunmetal Stitches Private Limited.
Further the said information will not be utilized and shared by Gunmetal Stitches Private Limited with any third parties unless required for fraud verifications or by law, regulation or court order. Gunmetal Stitches Private Limited will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours.
We strive to provide you with the best prices possible on Product(s) you buy from Gunmetal Stitches Private Limited, however, Gunmetal Stitches Private Limited does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice.
While Gunmetal Stitches Private Limited strives to provide accurate Product and pricing information, pricing or typographical errors may occur. In the event that a Product is listed at an incorrect price or with incorrect information due to an error in pricing or Product information, Gunmetal Stitches Private Limited may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Gunmetal Stitches Private Limited will have the right to modify the price of the Product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Gunmetal Stitches Private Limited accepts your order the same shall be debited to your credit card account. The payment may be processed prior to Gunmetal Stitches Private Limited dispatch of the Product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
Cancellation by Gunmetal Stitches Private Limited
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellations by the Customer
In case of requests for order cancellations, Gunmetal Stitches Private Limited reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount.
We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our Returns section below. Gunmetal Stitches Private Limited has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Gunmetal Stitches Private Limited and accept Gunmetal Stitches Private Limited decision regarding the cancellation.
Gunmetal Stitches Private Limited also reserves the right to cancel your order in case of :
- Problems identified by our credit and fraud avoidance department.
- Inaccuracies or errors in Product or pricing information.
- Limitations on quantities available for purchase.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.
If you’d like to discuss canceling an order, email us at email@example.com or talk to our customer support.
Fraudulent /Declined Transactions
Gunmetal Stitches Private Limited reserves the right to recover the cost of Products, collection charges and lawyers’ fees from persons using the Site fraudulently. Gunmetal Stitches Private Limited reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.
Gunmetal Stitches Private Limited does not claim ownership of any materials you make available through the Site. At Gunmetal Stitches Private Limited sole discretion, such materials may be included in the Service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the Site, you grant Gunmetal Stitches Private Limited a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified.
Gunmetal Stitches Private Limited has made all attempts to exhibit the colours of the Products that appear on the Site as accurately as possible. However, Gunmetal Stitches Private Limited do not guarantee any change in colour as seen by you owing to the actual colours of your monitor/screen and further does not guarantee that your monitor’s display of any colour will be accurate.
Disclaimer of Warranty
All content, products, and services on the site, or obtained from a website to which the site is linked (a “linked site”) are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.
Gunmetal Stitches Private Limited does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than Gunmetal Stitches Private Limited, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site.
Under no circumstance will Gunmetal Stitches Private Limited be liable for any loss or damage caused by an end user’s reliance on information obtained through the site or a linked site, or end user’s reliance on any product or service obtained from a linked site. it is the responsibility of the end user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
Limitation of Liability
Gunmetal Stitches Private Limited reserves the right to recover the cost of Products, collection charges and lawyers’ fees from persons using the Site fraudulently. Gunmetal Stitches Private Limited reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.
The Site is provided devoid of any warranties or guarantees. The End User must bear the risks associated with the use of the Site.
The Site provides content which are sourced from other websites or resources and while Gunmetal Stitches Private Limited tries to ensure that material included on the Site is correct, reputable and of high quality, Gunmetal Stitches Private Limited does not acknowledge any responsibility if this is not the case. Gunmetal Stitches Private Limited will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience as a result of the use of the Site.
This disclaimer does not apply to any product warranty offered by the manufacturer of the Product as specified in the Product specifications. This disclaimer constitutes an essential part of this T&C.
Gunmetal Stitches Private Limited, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Gunmetal Stitches Private Limited assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
You expressly understand and agree that Gunmetal Stitches Private Limited and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Gunmetal Stitches Private Limited has been advised of the possibility of such damages), resulting from use of the Site, sale and supply of Products content or any related goods and services.
Without prejudice to the generality of the section above, the total liability of Gunmetal Stitches Private Limited to you for all liabilities arising out of this T&C under any applicable law is limited to the order value of the Product ordered by you.
This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
You agree to indemnify and hold Gunmetal Stitches Private Limited (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorney’s fees, or arising out of or related to your breach of this T&C, or your violation of the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this End User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this T&C.
If any of the Terms shall be deemed void, invalid or unenforceable for any reason, that condition shall be deemed several and shall not affect the enforceability of any remaining provision.
Gunmetal Stitches Private Limited will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone or all of them or any other mode. Account holders must provide a valid email address and contact telephone and/ or mobile number to Gunmetal Stitches Private Limited for this purpose. When you use the Site or send emails to Gunmetal Stitches Private Limited, you are communicating with Gunmetal Stitches Private Limited electronically. You consent to receive communications from Gunmetal Stitches Private Limited electronically. Please note that we may not be able to contact you on your mobile number in case your mobile number is part of DNC (Do Not Call) list as generated by TRAI (Telecom Regulatory Authority of India).
From time to time, Gunmetal Stitches Private Limited will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by using the unsubscribe function in the electronic marketing communication or by contacting Customer Care.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Gunmetal Stitches Private Limited Promotional alerts are SMS messages that are sent to opted in users that contain promotional content for Gunmetal Stitches Private Limited customers. All Gunmetal Stitches Private Limited Promotional Alerts are complimentary, Message & Data Rates May Apply. Depending on your text plan, you may be charged by your carrier. To stop receiving all Gunmetal Stitches Private Limited Promotional Alert messages, simply text STOP to the long code 7827832027. Once your mobile number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your mobile number. Alternatively you can enrol in the national Do Not Call (DNC) list by following the instructions here http://ndnc.in/
How are the messages sent?
We may use autodialer or non-autodialer technology to send the text messages described above to the mobile phone number you supply when you opt in.
Privacy Notice You can review our privacy notice by clicking here.
STOP : At any time, you can text RSTOP to the short code +91-78-2783-2027. This will prevent you from receiving any future Gunmetal Stitches Private Limited Promotional Alerts, following the confirmation message(s) described above.
HELP : At any time, you can text RHELP to the short code +91-78-2783-2027. Texting RHELP will return a message such as the following.
www.louisstitch.com: For more information please visit www.louisstitch.com or call +91-78-2783-2027. Send STOP to +91-78-2783-2027 to opt out. Message rates may apply.
Site-Provided Email and Postings
The Site may provide End Users with the ability to send email messages to other End Users and non-End Users and to post messages on the Site. Gunmetal Stitches Private Limited is under no obligation to review any messages; information or content (“Postings”) posted on the Site by End Users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, Gunmetal Stitches Private Limited may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:
- Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
- Advertisements or solicitations of any kind.
- Impersonate others or provide any kind of false information
- Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references.
- Messages by non-spokesperson employees of Gunmetal Stitches Private Limited purporting to speak on behalf of Gunmetal Stitches Private Limited or containing confidential information or expressing opinions concerning Gunmetal Stitches Private Limited.
- Messages that offer unauthorized downloads of any copyrighted or private information.
- Multiple messages placed within individual folders by the same End User restating the same point.
- Chain letters of any kind.
- Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message.
The Site or third parties may provide links to other World Wide Web sites or resources. Because Gunmetal Stitches Private Limited has no control over such sites and resources, you acknowledge and agree that Gunmetal Stitches Private Limited is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Gunmetal Stitches Private Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized End Users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
Modifications and Notification of Changes
- sending an email to the address associated with your account or
All material and content on the Site, including but not limited to the images, illustrations, audio clips, video clips, logos, trademarks and/or service marks are protected by copyrights, trademarks, and other intellectual property rights (“Content”) that are owned and controlled by us or by other parties that have licensed their material to us. End Users are prohibited from using any Content for any purpose including, but not limited to use as meta-tags on other pages or sites on the World Wide Web without the written permission of Gunmetal Stitches Private Limited or such third party which may own the Marks. End Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site in anyway for commercial or public purposes.
The price of our non-discounted merchandise is inclusive of GST. However, additional GST will be levied on the final payable amount of each item which is displayed with 20% discount and above on www.louisstitch.com. Gunmetal Stitches Private Limited. reserves the right to collect the taxes for shipping charges wherever applicable.
Gunmetal Stitches Private Limited has put no-hassle procedures to ensure that you can buy from us in confidence and return the item. In case you are not happy with the order you have received or you found some issue in the quality/size or colour of the item, please inform customer care immediately of this issue so that it can be return back to us, and we will arrange for return shipping. Products returned must be unused, unworn, unwashed and undamaged by you.
Return of Products will be accepted only if they are returned in their original packaging and within 30 days of purchase. We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind it may take 2-7 working days for the Product to reach back to our Order processing centre.
Products must be returned inside their original box to avoid Rs.100 re-stocking fee. Please note that we do not accept returns or exchanges on items valued at Rs. 500 or less.
How to Return
- Please call our customer care at +91-78-2783-2027 between 9:00 AM to 5:00 PM, Mon - Sat or else, mail us at firstname.lastname@example.org and obtain a return reference no. and we shall have the parcel picked within 24-72 working hours.
- All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
- Ensure order number is correctly written on the return label/ etc.
- Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
- If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. Incase if shipment is damage or any item is missing, Gunmetal Stitches Private Limited will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
- Once your return is received by us, you will be reimbursed Rs 100/- as a return voucher towards shipping costs, if self-shipped. This is subject to your return having met the requirements of this Policy.
How to Return The following EXCEPTIONS and RULES apply to this Policy:
The list of items wherein returns or exchange is strictly not supported includes
- Swimsuits, Lingerie (inner wear), socks, deodorants, perfumes, hair accessories and Wrist-Bands.
- Also note that any damage caused due to neglect, improper usage or application will not be covered under our Returns Policy.
Return Address: Gunmetal Stitches Private Limited,
GP-50, Phase 4, Sector 18,
Udyog Vihar, Gurgaon
Haryana – 122015
- Products can only be returned if they are in an unused/unwashed condition with all the tags and brand box/brand polybags, within 30 days from date of purchase
- Warranty, against manufacturing defects for the products exists for only 30 days from the date of Purchase for all orders placed through our website www.louisstitch.com and our authorized Retail Store
- Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tea
Gunmetal Stitches Private Limited return policy offers you the option to return items purchased on www.louisstitch.com within 30 days of the receipt. In case of COD returns, we will refund the amount you paid for the products into your Bank account only. For same kindly share your Beneficiary Name, Bank Account no. and Bank ifs code at email@example.com
In case of Prepaid refunds, the amount would be refunded in the same account through which you have made the payment.
Also, Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges. All returns are subject to Gunmetal Stitches Private Limited discretion which shall be deemed final and binding.
Gunmetal Stitches Private Limited endeavor to ship the Products to customers within 1-5 working days from the day of purchase of Product made by you. However, the duration of delivery of Products will be depending on customer location. Delivery time to the end user is subject to factors beyond our control (“Force Majeure Event”) including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Gunmetal Stitches Private Limited will not be liable for any loss or expenses sustained by the End User arising from any delay in the delivery of the goods howsoever caused. Gunmetal Stitches Private Limited reserves the right to make delivery of the goods in installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if Gunmetal Stitches Private Limited fails to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments.
In the event you are not available to accept delivery on second attempt, Gunmetal Stitches Private Limited may at its discretion charge you for the additional shipping cost on the third attempt made. If you fail to take delivery of the goods, Gunmetal Stitches Private Limited may at its discretion charge you for the additional shipping cost. Gunmetal Stitches Private Limited will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods howsoever caused.
Cash on Delivery
You agree, understand and confirm that for the Cash on Delivery (“COD”) details provided by you for availing of services on Gunmetal Stitches Private Limited will be correct and accurate. You further agree and undertake to provide the correct and Responsible persons Name, valid Address and Contact details to Gunmetal Stitches Private Limited at the time of order. Gunmetal Stitches Private Limited will not use or share this information with any third party unless authorised by you, or required for fraud verifications or by law, regulation or court order. The customer will be liable for his order as soon as the order has been dispatched out of warehouse and any COD charges levied by Gunmetal Stitches Private Limited.
Survival of Terms after Agreement Ends
Notwithstanding any other provisions of this T&C, or any general legal principles to the contrary, any provision of this T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this T&C.
The Products, Services and the Site being offered by Gunmetal Stitches Private Limited hereto are subject to laws of the Republic of India. Use of the Products, Services and/or the Site for any other country or jurisdiction is at your sole risk. If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the partie’s intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Gunmetal Stitches Private Limited may offer special promotional offers which may or may not apply to your Gunmetal Stitches Private Limited account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by Gunmetal Stitches Private Limited. This T&C and the relationship between you and Gunmetal Stitches Private Limited will be governed by the laws as applicable in India. Any dispute(s) arising out of this T&C will be handled in the competent courts of Delhi, India. The failure of Gunmetal Stitches Private Limited to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Gunmetal Stitches Private Limited does not guarantee it will take action against all breaches of this T&C. Except as otherwise, expressly provided in this T&C, there shall be no third-party beneficiaries to this T&C. This T&C constitutes the entire agreement between you and Gunmetal Stitches Private Limited and governs your use of the Site, superseding any prior agreements between you and Gunmetal Stitches Private Limited with respect to the Site.
Authorized Brand Sellers
Online Purchase can be made by a consumer from Amazon or Flipkart authorized ecommerce partners in India that sell Louis Stitch products.
In case of any claims with regards to the purchases made from authorized ecommerce partners, Kindly contact their respective customer support teams. In addition, the warranty policies of authorised ecommerce partners will also be applicable.